Information Collected
We may collect the following types of information:
- Account information — such as your name, email address, company name, and login credentials.
- Billing information — such as subscription details and payment-related metadata processed by our payment providers.
- Connected third-party service data — such as data imported from tools you connect to Aksiom (for example, billing, support, and product usage platforms).
- Usage information — such as how you interact with the Aksiom platform, feature usage, and technical logs needed to operate the service.
Purpose
We use collected information to:
- Provide and operate the Aksiom service.
- Generate analytics, churn insights, and recommendations.
- Improve platform functionality, reliability, and security.
- Provide customer support and respond to inquiries.
Data Security
We use reasonable technical and organizational measures designed to protect your information, including:
- Encrypted data transmission (TLS/HTTPS).
- Access controls limiting who can view production data.
- Company-level data isolation between customer accounts.
- Secure storage practices with reputable cloud infrastructure.
No method of transmission or storage is completely secure. We work to maintain safeguards appropriate to the sensitivity of the data we process.
Third-Party Services
Aksiom may integrate with or rely on third-party services to operate the platform, including:
- Payment processors such as Stripe, Paddle, Lemon Squeezy, or Dodo.
- Support platforms such as Zendesk.
- Product analytics tools such as PostHog.
- Cloud infrastructure and hosting providers.
These providers process data according to their own privacy policies and our agreements with them. We do not sell customer data.
User Rights
Depending on your location, you may have the right to request:
- Access to personal data we hold about you.
- Correction of inaccurate information.
- Deletion of your account and associated data, subject to legal and operational requirements.
To make a request, contact us at support@aksiom.ai.
Contact
Questions about this Privacy Policy? Email support@aksiom.ai.